Which Apps is used for Authentication

Guillaume Mackowiak

Hello, 

I have two Atlassian accouts, one is used every day but the other rarely.

When I switch to the one rarely used, I've been asked to insert a 6 digit code which should be provided by an App on my smartphone. 

Authenticator does not help, it should be another one.

Please Advise.

Regards, 

Guillaume mackowiak

 

Lucas Modzelewski _Lumo_

We support most authentication apps – some of the more common ones are Google Authenticator, Authy, or Duo. For download links to these apps, go to atlassian.com/2step on your phone.

https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

Maybe in Authenticator you are logged in with different account? Also check the email.

 

PS. Tip for multi account usage, you can create a browser profiles for different users - with sets of related bookmarks, passwords etc. great for testing.