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Will all of my Jira Service Desk projects and data transfer to Jira Service Management?

Shelton Adams

Our team has made the jump from our old, outdated standalone server to Data Center. Our service desk projects, and info was transferred also, but we do not have service desk anymore which was a mistake made by procurement. My question is if we upgrade to JSM because I understand Service Desk is no more will we be able to function like normal?

Accepted answers

Mikael Sandberg

The short answer is yes. The change was just a name change from Service Desk to Service Management, you would still be able to function as normal.

All comments

Mikael Sandberg

The short answer is yes. The change was just a name change from Service Desk to Service Management, you would still be able to function as normal.

Shelton Adams

Ok all of the service desk permission schemes transferred over and are present when we do get JSM will they be able to see their old permission schemes and created forms? As of now they are present but blank due to us not having the application.

Shelton Adams

Also @Mikael Sandberg thank you. I have come across your answers on other problems, and I just realized the legend himself is dropping knowledge. Thank you.

Mikael Sandberg

Yes, once you have the license it should all be there.

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