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How can I cancel all Atlassian subscriptions and close account?

Wayne Shaffer

I recently created this account and created some trial license keys for Jira and Bitbucket for work. However, we no longer need any of this software, nor the licenses. How can I cancel it all, and close the account? I have found instructions on this, but some of the options don't seem to be there. I was able to find the licenses for each software item, but some just don't have any sort of "cancel" option.

Other than installing the software on our local workstation, we have not actually used any of it, nor did we upload any data to the cloud.

Accepted answers

Ezgi Bayındır

Hey @Wayne Shaffer ,

Welcome to the community!

Before deleting your atlassian organization, you need to cancel your subscriptions. If you are using free plan will be canceled immediately. For cancelling your product substcription you should go to Atlassian Admin hub, then Billing tab. Image showing the original Atlassian billing interface

You can also check this link for more informations

Cancel a subscription | Atlassian Support

Jack Brickey

Hi @Wayne Shaffer , it seems you set up a free cloud instance. You don't actually need to do anything, unless you simply want to delete your Atlassian account altogether, for which I provided a link to the documentation below. A free account will eventually be deprecated if it is not used for several months. However, if you want to inform Atlassian that you No longer want or need the account and would like it removed. I would open a ticket with the support group and select the billing option.

delete-a-managed-account

All comments

Ezgi Bayındır

Hey @Wayne Shaffer ,

Welcome to the community!

You can also check this link for more informations

Cancel a subscription | Atlassian Support

Jack Brickey

delete-a-managed-account

Wayne Shaffer

Thank you for this information. I poured through my account settings as best I could, with the information you provided, as well as Ezgi Bayindir below. It looks like each of the trials are set to cancel, but it seems to be effective basically at the end of the trial.

I just wanted to be sure that nothing would somehow roll over into a billable thing since we will not be using this either way.

Just as a precaution, I did attempt to open a ticket as you suggested, but the options from that page seemed to just let me submit a message to the community. That's actually the process I used to create this thread we are on now.

Hopefully everything is set now to cancel and close later without any actual billable invoices coming out.

Thank you

Wayne Shaffer

I checked all this out, as well as Jack Brickey's answer above. I believe each of the product trials are now set to cancel. So, I am assuming the entire account will just deprecate when I'm no longer using it.

Thank you.

Savanah Mcdowell

Close all accounts in my name Savanah mcdowell

Amanda Barber

Hi, @Savanah Mcdowell - this is a community forum. You'll have better luck reaching out to Atlassian directly if you cannot cancel your account(s) on your own - to delete your account, the steps can be found here: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

If you want to reach out to support, check out the options here: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

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