We are getting charged in monthly billing for JSM as we haven't using it.

Shaikh Abdul Rehman

 

We are getting charged in monthly billing for JSM as we haven't using it. As i am using standard version of Jira with monthly billing plan. 

This month bill generated included JSM subsrciption in it, how to resolve this ?

Rilwan Ahmed

Hi @Shaikh Abdul Rehman ,

1. Go to product details and see if there is active subscription for JSM. i.e. go to https://admin.atlassian.com/ and see how many users are active in JSM. 
2. If you had used JSM before and now if you are not using, then first you need to unsubscribe from JSM. Details in https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/
3. Raise a ticket with Atlassian if you feel you are wrongly billed in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ OR https://support.atlassian.com/contact/#/