Getting error when releasing issues

denton3121

When clicking the "Release" link in a Greenhopper board for an issue in my "Done" column, the fix version is successfully assigned but the issue remains on the board and this error appears in red at the top of the page:

An error occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

Exception: Uncaught TypeError: Cannot call method 'hide' of null

Resource: https://aeoflex.atlassian.net/s/en_US-38181l-1988229788/6080/26/1/_/download/superbatch/js/batch.js

Line: 226

Exception: Uncaught TypeError: Cannot call method 'hide' of null

Resource: https://aeoflex.atlassian.net/s/en_US-38181l-1988229788/6080/26/1/_/download/superbatch/js/batch.js

Line: 226

Environment

Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.31 (KHTML, like Gecko) Chrome/26.0.1410.64 Safari/537.31

The issue will be hidden from the board if I refresh. I am using a board filter for one project and the sub-filter "fixVersion in unreleasedVersions() OR fixVersion is EMPTY". Do you think there could be something off with my workflow rules?

Faisal

Hi there,

Looking at the JS error:

Resource: https://aeoflex.atlassian.net/s/en_US-38181l-1988229788/6080/26/1/_/download/superbatch/js/batch.js

Normally, I see this kind of error reproduced due to some third party plugin. Hence in order to verify if the problem is related to a plugin that is installed in your JIRA instance, can you kindly try to enable the plugin safe mode, and ensure that only GreenHopper is enabled, and confirm if the problem is still reproducible?

Kindly let us know how it goes.