Hi Everyone,
We are in the process of migrating from one JIRA server to another. The new JIRA installation is completed on a Linux machine, with JIRA version 9.4.1(Data Center), and the database is PostgreSQL.
Actually, we do not change anything only we restored the backup.
However, we are facing an issue while restoring the SQL backup when trying to open the Jira web site, as indicated in the Jira log.
The following error occurs:
2024-09-24 08:52:54,449+0330 PlatformInstrumentsLoggingService RUNNING ERROR [atlassian-performance] Unable to complete diagnostics data logging. com.atlassian.cache.CacheException: com.atlassian.cache.CacheException: com.atlassian.extras.common.LicenseException: com.atlassian.extras.common.LicenseException: Failed to verify the license. at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:92) at com.atlassian.cache.impl.metrics.InstrumentedCachedReference.get(InstrumentedCachedReference.java:58) at com.atlassian.jira.project.CachingProjectManager.getProjects(CachingProjectManager.java:116) at com.atlassian.jira.project.CachingProjectManager.getProjectObjects(CachingProjectManager.java:136) at com.atlassian.jira.bc.project.component.CachingProjectComponentStore.findAll(CachingProjectComponentStore.java:275) at com.atlassian.jira.bc.project.component.DefaultProjectComponentManager.getTotalComponentCount(DefaultProjectComponentManager.java:178) at com.atlassian.jira.instrumentation.external.InternalStatisticsExternalGauges.lambda$new$1(InternalStatisticsExternalGauges.java:78) at com.atlassian.instrumentation.ExternalGauge.getValue(ExternalGauge.java:50) at com.atlassian.jira.diagnostics.perflog.PlatformInstrumentsLoggingService$InstrumentDisplayBean.(PlatformInstrumentsLoggingService.java:55) at java.base/java.util.stream.ReferencePipeline$3$1.accept(Unknown Source) at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(Unknown Source) at java.base/java.util.stream.AbstractPipeline.copyInto(Unknown Source) at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(Unknown Source) at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(Unknown Source) at java.base/java.util.stream.AbstractPipeline.evaluate(Unknown Source) at java.base/java.util.stream.ReferencePipeline.collect(Unknown Source) at com.atlassian.jira.diagnostics.perflog.PlatformInstrumentsLoggingService.runOnce(PlatformInstrumentsLoggingService.java:33) at com.atlassian.jira.diagnostics.perflog.AbstractDataLoggingService.runOneIteration(AbstractDataLoggingService.java:80) at com.google.common.util.concurrent.AbstractScheduledService$ServiceDelegate$Task.run(AbstractScheduledService.java:232) at com.google.common.util.concurrent.Callables$4.run(Callables.java:121) at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at java.base/java.util.concurrent.FutureTask.runAndReset(Unknown Source) at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.base/java.lang.Thread.run(Unknown Source)
