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ERR_CONNECTION_REFUSED on bitbucket.org

Jean-Michel Lavarenne

Hi,

I am not able to load the bitbucket.org site from my browser and get a ERR_CONNECTION_REFUSED error

Could be coincidental but could also be relevant - recently all ssh requests to bitbucket over port 22 stopped working and I had to update all the remote urls to use 443.

Thanks,
JM

Accepted answers

Theodora Boudale

Hi JM,

We have deprecated certain IPs for Bitbucket Cloud. You can check the link below, section Valid IP addresses for bitbucket.org, api.bitbucket.org, and altssh.bitbucket.org, for a list of current IPs and deprecated ones:

https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/

I suggest checking if the hosts file on your computer has an entry that maps bitbucket.org to a deprecated IP.

If port 22 is also not working, this may have to do with a different network-related issue.

Kind regards,
Theodora

All comments

Jim Knepley - ReleaseTEAM

This list of possibilities here is too long to write out here.

Since you can't use port 22 outbound, I wonder if somewhere in your organization someone set up a network tool that is interfering with talking to bitbucket.org.

Theodora Boudale

Hi JM,

https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/

I suggest checking if the hosts file on your computer has an entry that maps bitbucket.org to a deprecated IP.

If port 22 is also not working, this may have to do with a different network-related issue.

Kind regards,
Theodora

Jean-Michel Lavarenne

Hi Theodora,

That was my problem. For a reason I cannot remember I had an IP address in my hosts file for bitbucket.org, and removing it from the file made it so I can again access bitbucket.

Thank you for your help,
JM

Theodora Boudale

You are very welcome, JM. It's good to hear that the issue is resolved.

Please feel free to reach out if you ever need anything else!

Kind regards,
Theodora

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