Didn't get the password recovery email

psimka

I have an old (from 2017) account on bitbucket and I forgot the password.

The problem is I can't get the email with a recovery link. Otherwise I am sure that account exists because I cant set up a new account on this email.

What should I do?

Yes I was checking spam and other folders, I also chceck the email delivery on different account on the same domain and it worked properly. The only problem is with this old account. Please help.

Patrik S

Hey @psimka ,

and welcome to the Community!

As we're going to need you to share the email address with us, so we can check our mail logs, I'm going to create a support ticket for you, so that information can be shared in a private channel (compared to public here in community).

You should be receiving an email with the ticket link in a few minutes. In case you don't receive it, please let me know and I can share it here (the link is only accessible to you and atlassian staff).

Thank you, @psimka !

Patrik S