Create automation for auto closed

Anna Nguyen_zzbu72

Hi everyone,

 

Please help me this case for Jira Service Management

I would like to create an automation, specifically: The status of a ticket will be automatically changed from Resolved to Closed after 3 days, and when customers reply to those Closed tickets, the system will automatically create a new Jira ticket for that issue to have the correct contact reasons.

Thanks

Jakub Koc

Hi Anna,

This article should help you customize your automation, and this should help you set up creating new ticket when commented on closed.

Hope that helps:)