How to search by team?

Question

Our large organization uses self managed jira with one project per department, where a department can have hundreds of teams, thousands of users and hundreds of actual projects.

Finding our project's issues in the sea of issues is not easy.  The only way is via the tickets assigned team (which means our project can only have one team, but that's another problem).

If you use the issue search page, and add "team" in the "more" drop down, it says this can only be done in advanced.

However, in advanced search, team = "ourteam" does not work.

Some posts say to use "Team[Team]" = "ourteam" but this gives the error:

Field 'Team[Team]' does not exist or you do not have permission to view it.

Any suggestions on how to search for issues by team?

unknown · Answer

Hello @SH

Any suggestions on how to search for issues by team?

You can't. Teams are a feature of Jira CLOUD and you're on Jira DATA CENTER. The two are not the same.

Some posts say to use "Team[Team]" = "ourteam" but this gives the error...

That's information relevant to Jira CLOUD. You're misreading the documentation.

It sounds like your Jira administrator has created a custom field called 'assigned team' and it's manually populated with a list of names of your organisation's teams.

PS. IMHO, whoever setup your Jira instance to force all members of a department into a single, giant Project, and then makes them segregate themselves and their projects within that Project using custom fields.... is a lunatic.

Yash_reddy · Answer

Hi @SH

Project="your department project" and "assigned team" = 'your team'

To get the data in JQL you must have the values for that field in the ticket.

Ex: if you are assigning your team name to "assigned team" in Jira issue then in jql "assigned team" must be used to get the issues assigned to that team.

In Ticket "assigned team" should have your team value.

SH_h28wgp · Answer

team = "ourteam" does not return any issues unfortunately.

Looking at the companies ticket structure, the team is actually called "assigned team"

Its a mystery what relationships actual teams have in this setup.  Maybe we are not allowed to use teams either, as this is not a field on tickets.

Its extremely painful.