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Create email from ticket

Toomas Adson

We cretae orders in Jira, but the partner who is exceuting the orders doesnt use Jira.

Alla ordes have been send via email.

I ned to put data (specific custom fields) from ticket and send it to partner. Can anyone sugegst automation script or what are other options?

Thank you

Accepted answers

Jack Brickey

Hi @Toomas Adson , you can use Automation to send an email and in the body you can include data from the issue using smart values.

example

replace My field with your field

All comments

Jack Brickey

Hi @Toomas Adson , you can use Automation to send an email and in the body you can include data from the issue using smart values.

example

replace My field with your field

Toomas Adson

Hi. Thanks, it should work.

The responsible person needs to check the data in the Jira ticket, before it is forwarded. I think we should introduce additional step in forflow - (for exapple - Approved9. So when the person checks the data and confirms it by sendindg to next step, then teh automation starts.

Nicketa

Yeah, you can decide when to add the trigger ‘send email’. Based on the condition you configure in the automation, the automation trigger will send email. It can be customised based on your requirements/workflow conditions.

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