Cannot Create New Bitbucket Workspace

Question

I logged into my Atlassian account and attermpted to create a new Bitbucket.org workspace.  It fails repeatedly with this text:

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 776a61f3cb7f4df190c838c96bf100d9)

I get no support, and I am referred here for help.

What is going on?

Ben · Answer

Hi @Michael Quan

May I know which issue you are facing so we can assist? The way that workspaces are created has recently changed to align with all of our other products, and can be found in our updated documentation:

* https://support.atlassian.com/bitbucket-cloud/docs/create-your-workspace/

Regards,

- Ben (Bitbucket Cloud Support)

Michael Quan_slbryr · Answer

I have the same problem as many others. Switching to GitLab.

Ben · Answer

Hi Dryst,

It appears your personal workspace is in the process of deletion - so this could be why you're receiving the error message.

Could you attempt to create a new user account using an alternate email address and create a workspace by following our documentation:

* https://support.atlassian.com/bitbucket-cloud/docs/create-your-workspace/

Cheers!

- Ben (Bitbucket Cloud Support)