None field still showing after making field required and setting default value

Question

Hi, this issue is consistently a burden.

The "none" option will not go away after I have made the field configuration required AND set the default value to a different option than "None". I made sure the None value is not showing up in the configuration settings.

Jira is really inconsistent with the None option going away. I created 5 new custom fields, and only 1 out of the 5 of them actually removed the None field when I took all steps to remove it.

The type of list I am using is a cascading list for two options. Both the lists have a default value selected that is not "none".

I have preformed a re-index, I have tried recreating the custom field, mandatory field requirement, changed the default value and still no luck.

Andy Heinzer · Answer

Hi @IT Group

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/41/PSSRV-137373

Please follow up in that support case so that our Data Center support team can better address this concern.

Thanks

Andy

IT Group_siq3wx · Answer

Thank you, appreciate you sending that to them

Valerie Knapp_dpp5c6 · Answer

Hi @IT Group , thanks for your question and I'm sorry for the frustration you are experiencing. Let me refer this ticket to the Atlassian service desk to see if they can offer some insights.

Cheers