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Unable to change board ownership

J. Caldwell

I keep getting "No Matches" when trying to transfer ownership of a Greenhopper board from me to another user. Greenhopper 6.2.1. Yes I'm an admin, yes the user exists because I transferred filter ownership to him and he signed in a short time ago. He's Project Lead and he has permissions in the project....what am I missing?

Accepted answers

Daniel Blanken

Hi all,

signed up to the boards to post this reply, so I hope it helps

We've had the same issue today. I am in the same situation as J. Caldwell, that is I am JIRA admin and couldn't change board ownership. However, after I added myself to the group 'jira-developers' I was suddenly able to do it.

So, you might want to check whether you belong to this group and, if not, add yourself.

Greetings from Hamburg, Germany,

Daniel

All comments

AhmadDanial

Hey there, J. Caldwell.

Can you try to type the name of the user to see if he appears on the generated dropdown for the Owner field in the GreenHopper configuration page? By default, when you click the dropdown, it will show the No Matches option.

Warm regards,

Danial

J. Caldwell

Tried. Also tried copying the user ID in there, etc. No luck.

AhmadDanial

Hey there again, J. Caldwell.

This is indeed strange. Does it occur with other board(s) or other user(s) too? Can you check if he belongs to the JIRA Administrator (https://confluence.atlassian.com/display/JIRA/Managing+Global+Permissions) permission?

Warm regards,

Danial

cgauterio

Hi J. Caldwell,

Does your user have the Browse Users global permission? Without this permission, you are not able to view any users.

I hope this helps!

Cheers,

Clarissa.

J. Caldwell

It's me trying (Jira God) trying to transfer it to another non-god jira user.

J. Caldwell

Yep....it's me and I'm god in Jira.

Daniel Blanken

Hi all,

signed up to the boards to post this reply, so I hope it helps

So, you might want to check whether you belong to this group and, if not, add yourself.

Greetings from Hamburg, Germany,

Daniel

J. Caldwell

Daniel,

I'm going to try your suggestion and see...

J. Caldwell

HA! That was it. Danke schön Daniel.

Further review of the Global Permissions showed that the defaut Global settings only had the Developer group as being having the "Browse Users" permissions, so because the user wasn't in there, I couldn't get them in.

I've changed that to the main Jira User's group, now everyone can be selected.

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