Support for application changes.
The support for software\system changes (change-ticket) to determine the following: -changes were communicated to both affected internal and external users. -changes were authorized and approved by management prior to implementation. -change requests were documented and tracked in a ticketing system. -changes to determine that a code/peer review was systematically required prior to deploying the PR into the production environment. -determine that system\software changes were tested prior to implementation -documented policies and procedures were in place to guide personnel in performing risk mitigation activities.
