Anyway to connect Gitlab to Jira Software without Basic API or Personal Authentication Token

Question

We would like to have some sort of connector for our Jira Software so that we can connect to it, such as getting gitlab to add comments into a ticket.

The issue is both Basic API and Personal Authentication Token seems to either be off for everyone or on for everyone.

Unfortunately having everyone be able to create their own token is just not something we are happy to do due to the size of our instance and potential chance for something to happen.

Is there any other way people have managed this? Or some way to cut down the users that can create PATs?

Cheers!

Marc -Devoteam- · Answer

Yes,

Its a generic account.

Yes thats on or off for any user, there is no setting for individual users

Calvin · Answer

Thanks mate, is a service account just a generic account?

As unfortunately it looks like PAT is switched off on the server itself, using "-Datlassian.pats.enabled=false" as it looks to only be on/off for everyone?

Marc -Devoteam- · Answer

Hi @Calvin

Create a service user and a token for this user and use this globally.

Yes the user consumes a license, but it make life a lot easier.