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upgrading from JIRA 9.17 to JIRA 10 initial install was using the EXE on windows as a service

Patricia Bascom

I am trying to follow the upgrade directions for a manual install but it doesn't work for a server that has had all JIRA installs done with the exe. now that the exe is no longer being supplied I can't figure out how to upgrade JIRA from 9.17.1 to 10.0.0. I extracted all the files and copied them to /Jira install/ and copied the JDK 17 files to the /Jira install/jre folder. I updated the permissions for the service account. JIRA will not stay running but I'm not seeing anything in the Application logs.

Do I need to also update tomcat?

Has anyone done the transition from using exe to the zip?

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Ralf Fehling

Hey Patricia,

https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-windows-from-zip-file-938846839.html

"Tell Jira where to find your <home-directory> when it starts up. There are two ways to do this"

Best regards

Ralf

Ralf Fehling

I would expect you to have to store the javahome.

https://confluence.atlassian.com/jirakb/how-to-change-the-java-version-used-by-jira-765594330.html

Petr AST

Hi @Patricia Bascom

Have you figured out how to update without an installer but through a zip archive?

Patricia Bascom

@Ralf Fehling , do you have to make a new directory every time you upgrade, or can you just copy the new files into the current install directory? Also do I need to update Tomcat? I didn't see that in any of the documentation.

Patricia Bascom

@Petr AST

Not yet, I will start again tomorrow. I had to do the latest update for 9 today on operations.

Ralf Fehling

In principle, you only have to take over the configuration of the installer itself. In other words, jira home remains unchanged, but must be entered in the configuration file. The same applies to java home. You can also save the jdk outside of jira.

Patricia Bascom

@Petr AST , We are still looking, it looks like I need to install some things (JAVA) to make sure things are pointing to the right areas

Petr AST

@Patricia Bascom Hi Patricia,

Any news, were you able to update the system?

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