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Can't Get Issue Type to Display in Email Automation Table

Tom Scoggin

I'm building an email that sends ticket data to a user. It's a manual trigger and seems to be working just fine except for Issue Type. I can't get it to populate the Issue Type field in the table. Below you can see what I'm using for that field. I'm using the {{#lookupIssue}} function to get my tickets.

I've used: issueType.displayName, Issue Type, customfield_10106, customfield_10106.displayName, Type.name and many more.

I will put the entire code below

All

{{#lookupIssues}}{{/}}

Issue Type	Issue Key	Assignee	Title	Description	Story Points
{{issueType.displayName}}	{{key}}	{{assignee}}	{{summary}}	{{description}}	{{Story Points.format("#")}}

Issue Type.PNG

Accepted answers

Tom Scoggin

I guess everything I read online was true. It looks like the issueType field is a custom field and thus does not show up in a {{lookupIssues}} response. The way I got around this was to: branch off of the original ticket, use JQL as the "Type of Related Issues", make sure "Process all issues produced by this trigger in bulk" is checked, add table code to my email using the {{#issues}} code {{/}} to render the table.

Clean up ticket report.PNG Email content.PNG

Hope this helps someone.

All comments

Marc -Devoteam-

Hi @Tom Scoggin

That smart value does not exist.

You can use: {{issue.issueType.name}}

Tom Scoggin

@Marc -Devoteam- This didn't work in the table but did work as a log action. Any thoughts on why? Could it be because it's part of a lookupIssue function?