Access to "Issue Template Agent UI modification"

Question

One of my peer suffering a problem when he trying to register an issue.

We usually used registered template,

but he cannot access to the template since few days ago.

We already did some solutions buy nothing worked.

1. clear cache

2. Removed and then re-added group permissions

3. Confirmed that the browser (basically chrome) is latest version.

4. Used other browsers.

5. Confirm that the Issue Templates Agent is set as accessed app.

6. etc...

We have to solve this problem asap because he cannot register at all!

-------- More details of his situation ----------

1. When click the Create an issue,

- To create this issue, you must allow Atlassian products access to "Issue Templates Agent UI modification" text and the 'Allow Access' button is exposed.

2. And when click the 'Allow Access' button above

- Something went wrong page is exposed.

Kate Pawlak _Appsvio_ · Answer

Hi @Jenna Lee

Please create a support ticket on our customer portal: https://get.support.appsvio.com/. We'll investigate what happened.

Kate

Jenna Lee_ogrfcs · Answer

He already tried with other devices, but it was same.

It is guessed that the problem of  account.

Shawn Doyle - ReleaseTEAM · Answer

Does this only happen with his user id?

If possible have him try from your computer or you try from his, this would limit the issue to his ID or his computer depending if the error follows his login or stays on his computer.