24 hour reset access email for nonfunctional 2FA doesnt work

Martin Řičánek

I have lost access to the bitbucket because of 2FA. 
I don't have a recovery codes, so I opted for 24 hour recovery email with one time access link.

Email comes fine after 24 hours but when I click the link and log in it still requires 2FA immediately. Tried it several times, using different browser, also incognito window.

I cant get access to bitbucket.

Ben

Hi @Martin Řičánek 

I can see that you have 2FA enabled at both the Atlassian Account level and the Bitbucket Cloud level. To authenticate with Bitbucket, you must first authenticate at the Atlassian Account level - so it's likely that you have reset the 2FA for your Atlassian Account, but your Bitbucket Cloud 2FA remains.

Please refer to the article below:

• https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

If you have further issues - please raise a support ticket directly with our support team using the Premium company workspace URL that you are a member of, as personal information should not be shared on a public forum such as community:

• https://support.atlassian.com/contact/

If you have issues raising a ticket, please let me know your timezone so I can ensure I raise one on your behalf with the team that works in your geolocation.

Cheers!

- Ben (Bitbucket Cloud Support)