cant change email

Pavan Chintapalli

I would like to change the email but its not allowing me to change it says email id is already associated with bitbucket. i tried to delete that but its dosent work for me. and itried to change with newly created mail id but it asks me to login. without creating how can i login into the newly created mail address. 

i want to change to the mail which is already associated. help me the proper procedure

this will be highly appriciated in future

Theodora Boudale

Hi Pavan and welcome to the community!

The email address you want to change to must not already be associated with an Atlassian account. If you try to delete the account, it will take up to 30 days for the account to be deleted, so you won't be able to make the change within these 30 days.

What you can do:

• Let's assume the email address of your account is myemail1@example.com
  
  
• You want to change that to myemail2@example.com, but this is already in use by another Atlassian account
  
  
• Instead of deleting the account with myemail2@example.com, change its email address to a different one, e.g. myemail3@example.com
  
  
• Now, the email address myemail2@example.com is no longer in use. You can go back to the account with myemail1@example.com and change its email address to myemail2@example.com

The above applies to an unmanaged Atlassian accounts that give you the option to change the email in https://id.atlassian.com/manage-profile/email.

Please feel free to reach out if you have any questions.

Kind regards,
Theodora