Team
Please advise here , how to create dashboard with exact gadgets - top level management team - to track their tickets and status
aim to check the ticket status and follow up to close the ticket
Thanks
Hi @SampathThere are no gadgets named 'top level management team'Please provide a screenshot of where are you getting the info from. I believe is a value from a custom field..If so... There are several ways for you to work on that:- If you use Jira service management and have the project admin role, click on queues > manage queues > create queue , then fill up the name of the queue and in the 'filter by', use a query like this 'YOUR CUSTOM FIELD = "top level management team" 'ex: Team = "top level management team"Then make sure to add the column 'status' to it..If you are not using Jira Service Management..Then go to 'Filters' in the Top menu, click on 'view all issues', then perform your search by selecting the field and values you want, (alternatively, in this screen, you can click on 'jql' and search using the same query I mentioned earlier) than save it.As I am supposing that value is from a field, if it is not, please share a screenshot for us to have more clarity
Hi @William Calesco
Thanks for quick response
Let me clarify you : I need the dashboard with below input ...it is due to those tickets we need to address asap to avoid escalation
- Employees Reporting to CEO
- Employees Reporting to Head Level
Hi @Sampath
You could use some of the gadgets below according to the team and activities.
Average Time in Status
Issue Statistics
Hope this helps!
Can you try various Service Project reports that will give the Managers an insight into what is happening with the projects/tickets. However, if you need Employee based Reporting, you need to create Pie Charts or Two Dimensional filters to see who is working on what.
Hi @Anandhi Arumugam _Cprime_
Thanks for your response...I need dashboard to monitor top level people in my org. in order to act fast with priority and to close the ticket ..this is my requirement
Hi @Sampath 👋
If you consider installing third-party add-ons to help, you can try marketplace add-ons. One if them is Time In Status (data center) add-on.
You can create dashboard encompasses all add-on reports, allowing your top level management team to manage and oversee the time spent in various statuses within the Issue List.
You can also book a live demo - we'll show you the application inside out and answer all your questions.
Add-on has 30 days trial and free up to the 10 users.
I hope you find this helpful 🚀
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