nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

When a field is updated an issue must be created

André Felipe Rodrigues Lopes

I have two instances in Jira, in my instance #1 I need to update a field, and every time this field is updated a new issue needs to be created in my instance #2, I tried a few ways including using the send web request. Does anyone have any idea how to do this?

Accepted answers

Hans Polder_7ci2ta

@André Felipe Rodrigues Lopes ,

Sending a web request should be the way to go and should work.

Can you share some screenshots of the automation rule you have configured so far, especially the web request configuration itself?

Matthias Gaiser _K15t_

Hey @André Felipe Rodrigues Lopes

if you only want to create the issue in the other instance, I'd also recommend using a Jira automation with a web request.

With the web request, you need to call the create issue endpoint of the other instance. Here are some simple details you can use:

Web request URL: https://YOURDOMAIN.atlassian.net/rest/api/2/issue
HTTP method: POST
Web request body: Custom data

Custom data: Here goes the actual payload with all the data about the new issue to create. As an example, this request creates a Task in the project PROJECTKEY with the summary "create test"

{
  "fields": {
    "summary": "create test",
    "project": {
      "key": "PROJECTKEY"
    },
    "issuetype": {
      "name": "Task"
    }
  }
}

HTTP headers
- Key: Content-Type, Value: application/json
- Key: Authorization, Value: Your username and API token (as explained below)

Note on username API token
To call the REST API, you need to create an API token for the user you want to use for the create call. Please follow the docs to do so.

You then need to encode your mail address with the API token, e.g. mail@example.com:APITOKEN with Base64, e.g. using this online tool. Then you can use that Base64 encoded content in the authorization header, adding "Basic" before, e.g. "Basic asdf234".

Hope that gets you started with your web request.

Cheers,
Matthias.

All comments

Hans Polder_7ci2ta

@André Felipe Rodrigues Lopes ,

Sending a web request should be the way to go and should work.

Can you share some screenshots of the automation rule you have configured so far, especially the web request configuration itself?

Matthias Gaiser _K15t_

Hey @André Felipe Rodrigues Lopes

if you only want to create the issue in the other instance, I'd also recommend using a Jira automation with a web request.

With the web request, you need to call the create issue endpoint of the other instance. Here are some simple details you can use:

Web request URL: https://YOURDOMAIN.atlassian.net/rest/api/2/issue
HTTP method: POST
Web request body: Custom data

Custom data: Here goes the actual payload with all the data about the new issue to create. As an example, this request creates a Task in the project PROJECTKEY with the summary "create test"

{
  "fields": {
    "summary": "create test",
    "project": {
      "key": "PROJECTKEY"
    },
    "issuetype": {
      "name": "Task"
    }
  }
}

HTTP headers
- Key: Content-Type, Value: application/json
- Key: Authorization, Value: Your username and API token (as explained below)

Note on username API token
To call the REST API, you need to create an API token for the user you want to use for the create call. Please follow the docs to do so.

Hope that gets you started with your web request.

Cheers,
Matthias.

André Felipe Rodrigues Lopes

Thank you @Matthias Gaiser _K15t_

Dude, your answer was so complete that it even helped me with things I hadn't asked about, lol

André Felipe Rodrigues Lopes

@Matthias Gaiser _K15t_

If I want to link these two issues, would I do it in the request body or in this case just add another action to link the two issues?

Matthias Gaiser _K15t_

If you want to link the issues, you should do another web request to link them. Since this is across Jira instances, you should use the remotelink API for it as documented here.

Please note that you need an application link between the instances for that to work.

PS: If you want to go further and also keep the issues in sync, you can of course extend your automation actions even further. If you find that too cumbersome, you might also want to check out an issue sync app from the Atlassian Marketplace. I'm part of the team behind Backbone Issue Sync and also happy to answer any questions in this regard.