not able to edit/manage dashboard sprints despite belonging to a group with edit/manage privileges

Question

One of the Jira users is not able to edit/create a sprint on a Jira dashboard although the user belongs to a group that should have the right to manage the groups

Anyone knows what the problem can be?

the buttons are disabled as you can see

Hans Polder_7ci2ta · Answer

As I mentioned, you will really need to dive into the filter and start excluding projects. The filter is potentially very wide.

A realization I just had: the two-dimension filter results widget might actually not show all relevant projects! It depends on how the other filters this filter references are built up. Very likely there is something like "project in (A, B, C, D)" in that filter, causing your user needing to have this permission in all four projects, even if there isn't a issue matching the filter right now.

I can't help much further, other than stressing that the cause really is somewhere in one project where this user doesn't have this permission.

Mouna Hammoudi · Answer

the manage sprints permission is available for all the projects of the dashboard and these are the messages the user gets when he hover over the buttons.

Hans Polder_7ci2ta · Answer

Thanks for sharing. It sounds like you double checked everything I would double check as well. I would still suspect that in at least one project the user is missing partially the permissions. You could troubleshoot by temporarily creating a new board with a copy of the current filter, and then adjusting the filter until the user doesn't see the issue anymore. You could adjust the filter by putting the whole current filter between ( ) and adding "AND project not in (<project key of the projects to exclude>).

Additionally, I would also ask the user to hover with their mouse over the greyed out options, it should show a more detailed reason as to why the options are greyed out. Could you share that as well?