Team member not receiving workspace invite

Sofia De Pina

I sent a workspace invite to 2 users: One of them received it, the other didn't. 
Tried 4 or 5 more times, still nothing. But this user's email itself is working fine, and there's nothing in the spam folder.

Checking the community questions, I noticed some people have this issue where the invite email bounces...??
And apparently, I need to ask a question here to get someone to fix it... 

So... Please fix it..? Someone...?

 

Ben

Hi Sofia,

I have taken a look at your pending invitations, and can see that the user you've mentioned has not yet accepted the invite.

When checking in the backend, I can see that their mail server has rejected our email invitation with the following SMTP bounce error message:

554 5.7.1 [internal] recipient address was suppressed due to customer policy 

I have just removed the customer's email address from our suppression list. Please cancel the invitation and re-send it to the customer.

If they still do not receive the email, they will need to have their email administrator whitelist our Atlassian email addresses to prevent further blockages from their end - this is also highlighted in our documentation:

noreply@am.atlassian.com
no-reply@atlassian.com 
noreply@mailer.atlassian.com
notifications-noreply@bitbucket.org

 I hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)