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Triger a scheduled ticket creation after the initial ticket has been closed

Arturs Kalnins_uj9190

we have a very rigid process in which we have to close tickets one after another in specific order.

The last ticket has a label called "scorecard_launch" and i would like to create an automation that triggers 1 month after ticket with label " scorecard_launch" is transitioned to done, a new ticket is created (linked to the trigger issue)

I do see there is a " scheduled task" automation but i'm unable to figure out on how to make the trigger to schedule the new issue creation

Accepted answers

Hans Polder_7ci2ta

@Arturs Kalnins ,

Can you check this page from our awesome @John Funk : https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862

It's not 100% what you're looking for but I bet parts of it would be reusable to make it work for you.

If it doesn't work, please report back with any progress/issues and we can check and see if we can help you out!

All comments

Hans Polder_7ci2ta

@Arturs Kalnins ,

Can you check this page from our awesome @John Funk : https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862

It's not 100% what you're looking for but I bet parts of it would be reusable to make it work for you.

If it doesn't work, please report back with any progress/issues and we can check and see if we can help you out!

Arturs Kalnins_uj9190

Hi @Hans Polder this does not actually work as from my understanding it instantly creates the issue after transition and just adjusts the due date.

What i'm looking for is as follows:

If issue with label "Scorecard_launch" transitioned to done
1 month after the transition -> create a new issue

Hans Polder_7ci2ta

I think this should do it:

status CHANGED TO Done ON -1m and labels = Scorecard_launch

Screenshot 2024-07-30 102743.png

You can play around with the JQL a bit more to make it more resilient, but I believe this should catch exactly what you're looking for. You can do a lot of things with the 'CHANGED' operator: https://support.atlassian.com/jira-software-cloud/docs/jql-operators/

Arturs Kalnins_uj9190

This sounds like it might work, but just to clarify. doesn't it mean that the scheduled task will trigger on the same issue every day? Meaning it will create a ticket every day for the tickets that are 1m old or older?

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