Can I send an email to the person responsible for the task when the deadline is close?

Question

hey guys!
I would like to know if, using Jira automations or plugins or other sources, there is a way to send an email to the person responsible for the task whenever it is close to its deadline. I've already looked for some resources on Jira, but I couldn't think of a way to do this.

Victor - Modus Create · Answer

Hi @Leticia Marques Bauler  ,

From what I understood of your request, it seems that you would find an alternative for this using Notification Assistant for Jira Cloud:

- https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

The app allows you to set many different triggers that could help you with the task at hand.

Hope it helps.
Cheers,
Victor | Modus Create

Trudy P Claspill · Answer

due >= 2days AND statusCategory != Done

This will check all tickets (status not yet in done category) that will be due in less than 3days

@Dexter de Vera

Your JQL does not do what you claim

due >= 2days

That will give you all issues due in 2 days or longer including those due in 3 days, 4 days, 5 days, ... to n days. What is excludes is anything due in only 1 day or in the past.

To get things due within the next three days (today, tomorrow, and the day after tomorrow) from today you would need:

due > startOfDay() and due < startOfDay(3)

You need the criteria to set both the oldest due date to consider and the farthest out due date to consider.

Dexter de Vera · Answer

Hi @Leticia Marques Bauler ,

Welcome to the Atlassian community

I haven't yet had experience working in the data center but this should be possible in Jira automation. You can create an automation based on a schedule trigger (run it every day) then add JQL search - due >= 2days AND statusCategory != Done

This will check all tickets (status not yet in done category) that will be due in less than 3days

You may check this documentation to learn more about Jira automation in datacenter

https://confluence.atlassian.com/automation/get-started-with-jira-automation-993924596.html

Hope it helps!

Thank you.