How to change the email notification description to be more user friendly

Question

Hi,

How can admin change the email notification description to be more user friendly?

Meaning, when user add a comment JIRA sending a notification as followed:

-Project, Issuekey

-Summary

-Comment date + body.

I'd like to add some description before this regular notification body.

Kindly,

Gilad

Victor - Modus Create · Answer

Hi @Gilad Shtern   ,

From what I understood of your request, it seems that you would find an alternative for this using Notification Assistant for Jira Cloud:

- https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

The app allows you to set many different triggers that could help you with the task at hand.

Hope it helps.
Cheers,
Victor | Modus Create

Anandhi Arumugam _Cprime_ · Answer

Hello @Gilad Shtern Jira Cloud doesn't allow to change the email notifications template. However, you can override the notification scheme by sending Automated event based notifications with the specific template you require, using Automation for Jira.

PS: If you need to change the Customer Notifications within the Service project, JSM allows you to do so. https://support.atlassian.com/jira-service-management-cloud/docs/change-the-look-and-feel-of-customer-notifications/

Hope this helps!