Why do options on left disappear after I go to the Config Board and then come back?

Question

I show my boards (via bookmark) from the Projects option. All of the options are shown on the left for Boards, Versions, Reports, etc.

I then go to Board -> Configure and do whatever change I need.

I then go Back to Board.

Now, only the Backlog, Kanban/Sprint, and Reports options are available.

The view (in the URL) is different. and the "&projectKey=ABC#" is not on the end of the URL once I go back.

Why is the view changing? Why doesn't it go back to what I was displaying before going to the config screen?

Is this a Jira configuration options? Can it be changed to return to the original page?

Suzanne Layman_d9ogu6 · Answer

Tried Incognito and Edge and had the same results.

This is part of the URL that has all of the options on the left.

secure/RapidBoard.jspa?rapidView=19529&projectKey=DVS

This is the part of the URL that I see after going to Board Config and go Back to Board

secure/RapidBoard.jspa?rapidView=19529#

Not sure why that extra part would change the options on the left.

John Funk · Answer

Hi Suzanne - Welcome to the Atlassian Community!

Have you tried with other browsers? Or with incognito mode to see if you get the same results? And if you do, it’s time to submit a support ticket to Atlassian.

https://support.atlassian.com/contact#