How do I get the value that was added to the Multiple User Picker type field?

Mari Pervushina

Hi everybody.

I really need help with solving the following problem. The function works in the cloud: "{{addedfieldChange.valueIds}}". But this does not work in the Data Center. The task is as follows. Users add other users to the Multiple user Picker type field. I need to track the change of this field and get the value that was added in order to add or remove it from other similar fields. But I can't get the value that was added by using {{fieldChange.fromString}} and {{fieldChange.toString}} .

Bill Sheboy

Hi @Mari Pervushina 

I am using Jira Cloud, and so cannot test my suggestions with Jira Data Center, so please test with your rules.  With that out of the way...

I recall the scenario you describe for Jira Data Center is difficult to solve because the changelog information available to automation rules is different from Jira Cloud's rules.

 

First, let's confirm if your rule has what it needs to solve this.  Please create the following test rule, run it with a test issue, and post what you see in the audit log details:

• trigger: Value Changes for Multiple Users Picker
• action: Add value to the audit log, with this:

From String values: {{#changelog.your Custom Field From The Trigger}}{{fromString}}{{/}}

• action: Add value to the audit log, with this:

From values: {{#changelog.your Custom Field From The Trigger}}{{from}}{{/}}

• action: Add value to the audit log, with this:

To String values: {{#changelog.your Custom Field From The Trigger}}{{toString}}{{/}}

• action: Add value to the audit log, with this:

To values: {{#changelog.your Custom Field From The Trigger}}{{to}}{{/}}

If these correctly list the selected name changes, we can then create a rule using created variables with text functions to get the added and removed values isolated.

Kind regards,
Bill