I have the following situation: We have a JSM project that is only available to our internal employees.
If a support request is created that our IT colleagues cannot answer, parts of the request should be forwarded to an external email address via automation.
To do this, I use the “send email” action in an automation. What option is there to also send attachments from the issue to the external recipient by email?
I have already found an option that sends the attachments as a link in the email. Unfortunately, the recipient must have access to our project in order to see the attachments.
What other option do I have here?
The external recipient should not be able to access our project.
