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Scheduled trigger does not work but 'run rule' works

Steve Nguyen_o0yxwt

Hi,

All of my scheduled automation stop working all of a sudden. To simplify things I created a test automation to send me an email running every 10 minutes. Selection selected on simply run the conditions and actions without providing issues.

Audit log is not showing any error. It just doesn't run but it will run once if I clicked the Run rule button.

How can I troubleshot this further?

Accepted answers

All comments

Carla Ann Rowland

Need more info:

Was there a recent upgrade to your Jira Instance?

What is the cron expression?

Steve Nguyen_o0yxwt

No recent update and I was using Fixed rate of every 10 minutes.

Cron expression was tried like so <0 10 0 ? * MON-FRI> but that too did not work.

Carla Ann Rowland

ignore

Carla Ann Rowland

my cron expression generator is: 0 0/10 *?* MON, TUE, WED, THU, FRI *

and it is triggered every 10 minutes starting on the hour any day of month any month every work day any year.

Carla Ann Rowland

Hi @Steve Nguyen check the Scheduler settings there may be an error there. It may have been inadvertently turned off or there are other space issues impacting it. Here is reference materials: https://confluence.atlassian.com/adminjiraserver/scheduler-administration-1141980997.html

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