allow pptx upload to jira v9.12 as attachment

Question

I'm trying to upload an attachment of type pptx to my jira issues but it's not allowing this particular extension, any idea on how to solve this ?

I have jira v9.12 so allowing/blocking certain extensions is not allowed, is there some kind of configuration i can add to allow it ?

Lobna El-sammak · Answer

Thanks for your help, I did open a ticket with atlassian support and now waiting for a resolution

turns out that the files are not being restricted by extension, i was able to upload some .docx and .pptx files and some not and generate this error so I'm trying to analyze the content of the files maybe it could be restricted by any means

Hans Polder_7ci2ta · Answer

@Lobna El-sammak ,

I have no clue what other reasons there could be. I would raise the case to Atlassian Support and get their help on the matter: https://support.atlassian.com.

Lobna El-sammak · Answer

Hello @Hans Polder , I checked on both environments but unfortunately this plugin is not being used and I still haven't found the root cause of the issue