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How do I turn off Opsgenie alerts temporarily?

unknown

Hello, I've been scouring the web, but I found a lot of old documentation and images about turning off alerts.

Does anyone know how to turn off Opsgenie alerts currently, in our year 2024.

*Opsgenie for Jira Service Cloud

Please and thank you!

Accepted answers

unknown

In our instance it looks like we were able to disable the escalation policy temporarily, so that's what I did...

All comments

Laurie Sciutti

Hi @[deleted]~ maybe this will help? https://community.atlassian.com/t5/Opsgenie-questions/How-can-I-temporarily-disable-OpsGenie-from-triggering/qaq-p/2497661

shib saha

Hi @[deleted], I believe you can turn off the alert in service project and that will disable any further alert. Follow the below steps to disable Alert in a service project of JSM

Project setting -> Feature -> Under Operation section -> Alert (Click on toggle button to turn it off if it is already enabled)

I hope this will be helpful. Thanks

unknown

In our instance it looks like we were able to disable the escalation policy temporarily, so that's what I did...

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