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JIRA Advanced Roadmaps, Sub-Tasks removed from Plan when 'closed' even if no exclusion is in place

Kyall Fordham-Weir_l44wma

I have an advanced roadmap plan that is using a JIRA issue filter to determine the scope of the plan. The Filter returns 27 issues but in advanced roadmaps it's only showing 25 Issues in the plan.

Filter Results.png

The missing issues are sub-tasks that have been moved from Resolve to Closed.

The Roadmap has no exclusion rules added, so these should not be excluded.

Exclusion Rules .png

Looking at the missing issues in JIRA, they do not have the 'green-tick' that shows on completed subtasks - this is the only thing I can see that might be triggering the issues to drop from the Plan.

Subtasks missing 'ticks'.png

Any ideas on how I can re-add these to the plan and keep them visible?

Plan, missing 2 'Green' issues.png

Accepted answers

Adrián García González

Hi @Kyall Fordham-Weir

It seems that the problem may be that those two sub-tasks have not been resolved (Resolution field) when you set them to Closed status and therefore they disappear from the plan. You can see this article to check and fix it: https://confluence.atlassian.com/roadmaps-kb/closed-issues-do-not-show-up-in-advanced-roadmap-plans-1072476437.html

I hope this is helpful, best regards!

All comments

Adrián García González

Hi @Kyall Fordham-Weir

I hope this is helpful, best regards!

John Funk

Hi Kyall,

Check the workflow for the Sub-task to see if the Resolution field is getting set when the issue is moved to Closed. If not, there is a good chance that is your problem.

Kyall Fordham-Weir_l44wma

Hello! @Adrián García González This was absolutely the issue!

For some reason, out automation that closed it emptied the filed for 'resolution'. Manually adding this back in has solved the issue!

Kyall Fordham-Weir_l44wma

Hello @John Funk

This was the problem! Thanks for the help, it's all sorted!

John Funk

Awesome! Glad I could help. Would you be so kind as to click the Accept Answer button above so we can close thine one out? Thanks!

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