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master.lock preventing me from pushing to the server

Chad Fraser

I am trying to do a push to the server but I am getting the following error.

remote: error: cannot lock ref 'refs/heads/master': Unable to create './refs/heads/master.lock': File exists. remote: remote: Another git process seems to be running in this repository, e.g. remote: an editor opened by 'git commit'. Please make sure all processes remote: are terminated then try again. If it still fails, a git process remote: may have crashed in this repository earlier: remote: remove the file manually to continue. To bitbucket.org:sonover-saturn/core-frontend.git ! [remote rejected] master -> master (failed to update ref) error: failed to push some refs to 'bitbucket.org:sonover-saturn/core-frontend.git'

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Pramodh M

Hi @Chad Fraser

You may find the lock file locally in your repository. Remove that

rm -f .git/index.lock

If that doesn't work, it may be due to differences in the commits from your local repository and remote repository, try to create a separate branch and then push the changes to the remote repository.

Let me know if the above solution works!

Chad Fraser

There is no lock file present in the local directory. I tried creating a new branch called new_master and was able to push. My plan was to merge new_master into master this failed as well. I was thinking of deleting the old master and replacing it with a new master branch if that was possible. Is there any way I can delete the master.lock from the server?

Chad Fraser

I really need some support on this issue. Is it that I need to update to a paid plan to get some support with this? Or can someone please help me here? We have some important updates to make to our code base and this issue is affecting us negatively.

Chad Fraser

@Pramodh M is there any way we can get the Atlassian team to remove the master.lock file for us.

Patrik S

Hey @Chad Fraser ,

thanks for reaching out.

Lockfiles are generally deleted by Bitbucket background tasks themselves, but sometimes they may get stuck and prevent the push to the repository.

I went ahead and removed the existing lock file from that repository's main branch so you and your team should be good to push the changes to that branch as of now.

Could you try again and let us know how it goes?

Thank you, @Chad Fraser !

Patrik S

Chad Fraser

Hi @Patrik S thank you, it works perfectly now.

Thanks again. Also Big Up to Luis from your support team who did an excellent job today.

Patrik S

You're very welcome @Chad Fraser ! Happy to have been of some help

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