Inquiry About Setting Up and Managing External User Projects in Jira

Question

Dear Jira Experts,

Today, my manager assigned me the task of creating a project for external users (users from another organization). I am inquiring if Jira could fulfill the following requirements:

* We will create a project for this organization and enroll its users in this project. The users should only see this project on their dashboard.
* This project will have its own project managers (a list of selected users) and ordinary users (who can create and complete issues).
* For Contacts under Assets on the dashboard, this organization's users should only access their users and not see users outside their organization.
* In the organization's project, we (the company I am working for that owns the Jira) should also be able to manage this organization's project and its tickets, even though we are in a different group (because we are another organization).
* For account creation, this organization's managers should not be able to create new accounts for their users. Only we (Jira owners) can create new accounts upon the organization's managers' request.

Please let me know if the above five points are possible.

Thank you!

Trudy P Claspill · Answer

In my experience that would require ensuring that the external users do not have the global Browse Users permission, which would affect ALL user picker fields and user mentioning functionality.

There is no way to limit those users to being able to see only people in their own user group or who have access to their project. It is an all or nothing situation. There is a change request about being able to limit the users available in mentions and System user picker fields:

https://jira.atlassian.com/browse/JRASERVER-36896

Kevin Lu_hi8ix2 · Answer

Dear Trudy,

Thank you for your very informative reply. For Point 3, is there a way to restrict the external users so they cannot see our organization's users' information?

Kevin Lu_hi8ix2 · Answer

Dear Nicolas,

External user project is the project that is going to be used by our external partner's users, they are not our employees in our organization. Currently, only our organization's users use Jira. We're thinking of having our external partner's users to use our Jira's project because there will be a collaboration.

One of the requirement is they must not be able to see our organization's users, only a selected users from our organization the external users can see and contact.