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Jira Automation related question

Bhumi Yadav

I have created a rule, when I close ticket rule checks if Comment section contain any http,https, confluence, jira, or SharePoint link in ticket, If it does then ticket should remain in closed status or if this condition doesn’t match then ticket should be in push back to backlog status.

I don’t know why, even I attached confluence link in comment and close the ticket the rule runs and it push back ticket to backlog instead of closed status.

Is there something I’m doing wrong?

Accepted answers

All comments

Nicolas Grossi

@Bhumi Yadav Welcome! I think the first condition "does not match" is the responsible for that?

Nicolas

Bhumi Yadav

@Nicolas Grossi It showing IF block condition passed, issue to BACKLOG,

but it should not pass I have confluence link added in comment.
If I have link in comment then transition issue should CLOSED.

Not sure if my Regex is correct or not.

Bhumi Yadav

@Nicolas Grossi

When Issue Transistioned to Closed- Chech IF attachment is Empty or Not - If No- Ticket Remains Closed - IF Yes - Check comment if there is any url link present - No URL (then transition the issue to Backlog) - Yes (Ticket remains Closed)

Bill Sheboy

Hi @Bhumi Yadav -- Welcome to the Atlassian Community!

The smart value {{issue.comments}} is a list of values, each one with structure including the body, author, etc. of all the comments: https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html#Jirasmartvaluesissues-issue.commentsissue.comments

Are you trying to check for the text / links in all possible comments added for the issue, only the last comment, or something else?

Kind regards,
Bill

Bhumi Yadav

Yes any links ( for eg if I comment down in ticket:- The task is complete (link) and add any link after it)

then rule should check if there is any link or not in comment section.

dont know I can’t I resolve it, not able to write down smart value for it.

Bill Sheboy

Could the URLs contain mixed case? If so, perhaps force the comments to lower case before comparison.

Or, perhaps try using the match() function with your regular expression in the first value to evaluate all comments, and then test if any results are found.

{{issue.comments.body.split(" ").toLowercase().match("(https?://.*(confluence|sharepoint)\.com)")}}

Bhumi Yadav

So I have a regex

but it didn’t work for short links

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