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any advise here how to measures this via filter or any gadgets
@Sampath JQL has an operator, intuitively named, called CHANGED. It supports the Assignee field.
So you can craft a JQL like this, for example:
status = "Done" and assignee CHANGED after "-31d"
If you can collect the "FCR" tickets and use another JQL query to collect the "non-FCR" ones, then you can these queries with various gadgets that can display the issue count, display 2D reports, etc.
Hi @Aron Gombas _Midori_
Sorry for delay in respose . Thanks for your support
I try project = XXX AND Support Level = "Level 1" AND status = Done AND assignee changed AFTER "31d"
but no display results
pls advise thanks
"31d" should be "-31d". (We are searching in the past, not in the future!)
Thanks for your always quick response
I try it but no result shows
project = XX AND "Support Level" = "Level 1" AND status = Done AND assignee changed AFTER "-31d"
Do you have any FCR dasboard how to measure it not sure on this
Expectation like this Pls suggets First Contact Resolution (FCR):
The percentage of tickets resolved during the initial interaction.
Display: Bar chart comparing FCR rates across team members or time periods. Motivation: Highlights efficiency and reduces customer frustration.
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