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I have added a new user to a workspace, but he has not received an invitation yet

nazeef_phonetycoon

I have added a new user to my workspace, but he has not received an invitation yet. I saw in a response that users don't get added if you send an invitation immediately after creating a BitBucket login. But even though I sent a repository invitation a couple hours later, still haven't received an invitation mail.

Accepted answers

Patrik S

Hey @nazeef_phonetycoon and welcome to the Community!

I noticed you've opened a support ticket with us to investigate this issue, and one of the support engineers is already working with you on the troubleshooting. Feel free to share the outcome here once the ticket is resolved.

Thank you, @nazeef_phonetycoon !

Patrik S.

All comments

Patrik S

Hey @nazeef_phonetycoon and welcome to the Community!

Thank you, @nazeef_phonetycoon !

Patrik S.

nazeef_phonetycoon

Hi @Patrik S

Yes I have. But I haven't received a response and It's been more than 2 weeks since I'm struggling with this issue. Kindly help me out here.

Patrik S

Hello @nazeef_phonetycoon ,

I checked internally, and I see we have tried to contact you through the support ticket but haven't received a response so far. Could you check your mailbox (including the Spam folder) to see if you have received the email from support?

If not, I suggest accessing https://support.atlassian.com/requests/, which will list all your open support cases. Select the open ticket you have about this issue. You can then interact with support through that portal instead of using emails.

Thank you, @nazeef_phonetycoon !

Patrik S

nazeef_phonetycoon

Shows no open tickets!

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