Hello,
Currently I am using JIRA with Agile( https://www.atlassian.com/software/jira/agile) in order to change a status of a ticket(ex: new, in review, in work, almost done, done, closed, released).
So I created a separate script(php) for parsing a ticket history, that adds to my counter just the time spent for a specific status(ex:in review + in work).
So far I used the API to extract all tickets(+ history) for a specific project from Agile, but, in time, the extraction process costs me a lot of time(for a project with 800 tickets - it takes almost 30 minutes to download all data)
Is there a better way to extract this data faster?
Thank you!