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I am trying to send the accountId for the reporter field. But it says that user as null.

Rakesh_o358yw

"reporter": {"id": "712020:50163ca5-c07e-4a15-a400-14aa37f48cee"}, "priority": {"name": "Medium"} }} 2024-07-11 12:34:02 - Failed to create ticket. Status: 500. Response: {"message":"Cannot invoke \"com.atlassian.jira.user.ApplicationUser.getUsername()\" because \"user\" is null","status-code":500,"stack-trace":""}

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Jehan Bhathena

Hi @Rakesh

What API are you trying to call? And is this the complete Json body that you're passing?

From the looks of it I'd recommend checking if the user has permissions to create a ticket or can be set as the reporter, would also check if the user who is setting the User Assignee (user whose token is used) has the Assign Issue permission too

Rakesh_o358yw

I am using this url to fetch the user details.
url: "https://example.atlassian.net/rest/api/3/user/search?query=example@gmail.com".

The user is there in the project and have the permissions that you have mentioned.

And about json, for now i hard coded the accountId for the reporter field.But i am getting this error:{"message":"Cannot invoke \"com.atlassian.jira.user.ApplicationUser.getUsername()\" because \"user\" is null","status-code":500,"stack-trace":""}

Jehan Bhathena

Hi @Rakesh

Thanks for the info, can you mention for which API you get the 500 error? Or What's the steps that you've used to reproduce this error.

Rakesh_o358yw

@Jehan Bhathena

I am using this url for fetching the user details,

https://example.atlassian.net/rest/api/3/user/search?query=example@gmail.com

But i am getting the empty response, like i am not getting data of that user in jsonarray.

And also can you specify the value that i need to pass for reporter?

fields.put("reporter", new JSONObject().put("id", reporterAccountId));. this is not full code. but i send the jsonobject as data for creating ticket in jira software.

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