I'm encountering an issue with custom fields in Jira where fields organised under specific tabs on the issue view (Create/Edit/View screens) are not displaying correctly after being added to the customer portal. Specifically, once a field is added to the portal, it no longer appears under its designated tab and instead gets bundled under the 'Details' tab.
Details:
- I have organised fields under corresponding tabs (e.g., 'Dates' tab) on my issue screens.
- Upon adding a field to a customer portal request type, it shifts from its assigned tab to the 'Details' tab on the issue view.
Question:
How can I ensure that custom fields remain visible under their assigned tabs on the issue view, even after adding them to the customer portal? Is there a configuration or workaround to prevent this tab assignment issue? Is it a glitch?
