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"We couldn't log you in"

-_15jl8j

I can't log in in Bitbucket , I always get message "We couldn't log you in"

Accepted answers

Laurie Sciutti

Hello @- and welcome to the Community! Your account may be inactive so you'll need Atlassian Support assistance. Maybe @Patrik S or @Theodora Boudale can assist.

All comments

Nicolas Grossi

@- Welcome! You license type is ?

Nicolas

Laurie Sciutti

Hello @- and welcome to the Community! Your account may be inactive so you'll need Atlassian Support assistance. Maybe @Patrik S or @Theodora Boudale can assist.

Ben

Hi @-

I have just re-activated your account as it was marked DORMANT due to not being logged in to since 2018.

You should be able to login now without issues.

Cheers!

- Ben (Bitbucket Cloud Support)

-_15jl8j

Thanks

Daniel Pegues

Good morning. I'm getting the same issue. From what I've read it is due to an account being inactive. I keep seeing "We couldn't log you in". Can you please set my account to active? Thank you

Ben

Hi @Daniel Pegues

I've just re-activated your account as it was inactive, please try login again.

Cheers!

- Ben (Bitbucket Cloud Support)

Welcome!

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