Unable to add reviewers to a Pull Request

Question

We have reports from our devs that they are unable to add some users as reviewers on a PR. It seems to be a intermittent issue and affecting few users.

For example, Dev A tries to add DevB and DevC as a reviewer to a PR, he doesn't see their names on the drop down list and is not able to add them. He can add DevD to the PR .

However, dev D can list and add both DevB and DevC as reviwers to the same PR.

I have asked the DevA to try using a different browser, incognito and the issue seems to persist.

Is this a known issue ? Could someone point me to a possible solution for this ?

Regards,
Sagar

Kuğbe · Answer

Yea, Atlassian support would be your best course of action. I wish I could have helped you more with this, best of luck (:

cheers!

Sagar Mainali · Answer

Hi Joseph,

- Both DevB and DevC are active users.

- Permission for DevA is same as DevD, and DevA can add other reviewers to the PR so he has correct perm to add reviewers

- Have done this

- No issue with network connection

- We use bitbucket cloud app not sure if there is anything that needs to be updated on client side.

Thanks for your suggestion, I have raised a case with atlassian support.

Kuğbe · Answer

Hi @Sagar Mainali

To resolve this issue please follow this steps:

- Confirm the user status for DevB and DevC are active users

- Ensure permission for DevA, and make sure DevA has the correct permissions to add reviewers.

- Clear browser cache and cookies

-  Make sure the you have a stable network connection

- Check if Bitbucket is up to date with the latest patches

If the problem still persist, please contact Atlassian support.