can't login

Question

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Yonggang Huang · Answer

thanks. it works now.

Ben · Answer

Hi @Yonggang Huang

I've just re-activated your account, it was disabled as you had not logged into it via the UI since 2018.

You should be able to login now :)

Cheers!

- Ben (Bitbucket Cloud Support)

Kuğbe · Answer

If you're having trouble logging into Atlassian sites, try these steps:

* Disable Extensions: Turn off browser add-ons that might block the referer header.
* Adjust Browser Settings: Ensure privacy settings aren’t hiding the referer header.
* Try Another Browser: Use a different browser or incognito mode.
* Clear Cache: Clear your browser’s cache and cookies.

If you are are still having trouble logging into Atlassian please try these:
      
Disable VPN/Proxy: If you're using a VPN or proxy, try disabling it and attempt to log in again.