Copy Insight custom field values from Child issues

Question

Hi,

We are trying to copy multi-select insight custom field values from the child issue to the parent link issue. We tried to implement it via Automation but were not able to achieve it. Is it possible to use ScriptRunner, it would be helpful if anyone share sample code.

Thanks,

Vasantakumaar

Vasanta Kumaar · Answer

Hi Rick,

We erased it because it was not working; and it work, only when the issue is linked. Additionally, when a new issue is linked, the field value is replaced with the new value, which should not happen.

Thanks,

Vasantakumaar

Rick Westbrock · Answer

Can you share one or more images showing how you have configured your automation rule and the error you get when the rule executes?