How to automatically assign ticket to user based on the Location of the ticket in JIRA?

Question

Our IT dept need to assign service desk tickets to user based on ticket Location. Is there any way to do that? Someone suggest to use ScriptRunner, but I cannot find any solution.

Appreciated if you could let me know!

ANN LEE · Answer

i am PM not developer, but I need get this feature done. Thanks Phill's feedback, but I still don't know from where I can add the post function script.

Please let me know which of following script I need to choose?

Thanks ahead for guiding in

Click on a script and add parameters. For running your own code select Custom script post-function.

* Adds a comment to all blocked issues when this issue is transitioned.Help
 Useful for alerting participants of other issues that a blocker is resolved, etc.
 This function should be put on the Resolve transition (or similar).
* Adds the current user as a watcherHelp
 Adds the user performing the action as a watcher, if condition applies
* Assign to first member of role
 Assign to the first member of the specified role
* Assign to last role member
 Assign this issue to the last user from the specified role who this issue was assigned to previously.
* Clones an issue and links.Help
 Clones this issue to another issue, optionally in another project, and optionally a different issue type.
* Create a sub-task.Help
 Create a sub-task. Will optionally reopen a matching sub-task.
* Custom script post-function
 Run your own groovy script from a file or entered into JIRA.
* Fast-track transition an issueHelp
 If the condition is met, automatically transition this issue to another status
* Fires an event when condition is trueHelp
 Fires an event that can be picked up by a notification scheme, in order to send mail only under certain conditions, eg Priority is Blocker
* Send a custom emailHelp
 Send an email based on the provided template if conditions are met
* Set issue security level depending on provided conditionHelp
 Sets issue security if the provided condition evaluates to true
* Transition parent when all subtasks are resolvedHelp
 This will do the given action on the parent when all sub-tasks are resolved

Phill Fox · Answer

Have a look at the answer in https://answers.atlassian.com/questions/258150 which shows how to set an assignee from ScripteRunner. You will need to change the line

if (user != null)

to match your requirement for a location based entry.

Hope this helps point you in the right direction.

Phill