Greetings,
I’ll preface this question by stating that I have inherited our Jira situation and I’m very much a noob with Jira admin.
It seems that users who submit a ticket via email and attach either a .mov or .mp4 file a ticket is not created. The email arrives in the mailbox with the attachment but stays in an unread state. We’ve tested this with two different email addresses associated with 2 different Jira projects.
We also have a web gui portal for ticket submission, where you just drag and drop in the attachment. If a user does that method it works. We get a ticket created with the attachment.
The video file is not corrupt and is far below the attachment size we’ve set.
We are on-prem running 9.4.20
I’m not sure what to look at for the email issue….any ideas?
