Email Channel with API Graph - Mail deletion after ticket creation

Charles MANGENEY

Hello,

I'm wondering if there is a native way in JIRA to reproduce the behavior when we POP a mailbox with API Graph Channel.

I explain : when we POP a mailbox, JIRA automatically empty the mailbox and create the requested tickets.

When we use API Graph, the email is just marked as "read", which means we have to implemet some rules about cleaning emails older than... (and this type of rule has no view about read status).

Is there something I've missing in the configuration of the email channel?

Thank you for your feedback!

Charles

Pavel Junek

Hi Charles,

Welcome to Atlassian community!

I don't think you missed anything in the settings. It just behaves like this - Setting up an email channel with the Microsoft Graph API protocol 

"Jira Service Management pulls unread emails from the mailbox once a minute. After a message is processed, it’s marked as read. This is done to distinguish between new and old messages."

Pavel